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TERMS & CONDITIONS

General
As a user of this Website, you acknowledge that any transactions are subject to Hooked on Hooks’ Terms & Conditions. Hooked on Hooks has the right to modify and amend these Terms at any time.

Orders
When an order is placed, this constitutes an offer to purchase an item. When Hooked on Hooks confirms your order by email, this constitutes entry into a legal contract between us.  

Payment:
Payment for goods is by PayPal. Ready-made items from the Website will be despatched within 2-3 working days of receipt of payment. Bespoke items will be despatched within 2-3 working days of receipt of final payment, which for bespoke items does not include shipping costs.

Pricing:
Prices for ready-made stock items include shipping costs to mainland UK. For details of shipping costs to all other areas, including the Isle of Wight, Isle of Man, Channel Islands, Western Isles and Northern Ireland, please email Hooked on Hooks for a quote.
The cost of producing a bespoke item will be given in writing by email and will require written confirmation by letter or email. Upon receipt of written acceptance of the cost, Hooked on Hooks requires a deposit of half the value of the quote before work commences. The remaining half is payable upon completion of work. Shipping costs for all bespoke and modified items are paid by you. Despatch will be within 2-3 working days of receipt of final payment.
If there is a pricing error, Hooked on Hooks will not be bound to honour orders made at that price

Returns
If for any reason you are not satisfied with your Hooked on Hooks' product, you have 7 days from the date of delivery to cancel your order. Cancellation of an order must be given by letter or email. The return of items will be carried out by Hooked on Hooks or its agent. The cost of returning the item will be deducted from your refund amount. It is your responsibility to ensure that goods are properly packed for shipment. Goods can only be accepted for a refund if they are returned as new, in re-saleable condition. Any damage to items will be deducted from the refund amount. Refunds will be paid within 30 days.
Bespoke or specially commissioned items cannot be returned for a refund.

Faulty & Damaged Goods
Hooked on Hooks' products do not come with warranties or guarantees. All goods are meticulously prepared and examined before packing and in the unlikely event that an item is damaged in transit, Hooked on Hooks will make every effort to rectify the damage. If repair to the item is not possible, Hooked on Hooked will offer as close a replacement as possible.
Hooked on Hooks will only honour this policy when it has been established that the damage to the item was caused by the carrier and not caused by any action taken by the customer, such as accidental damage during installation, wilful damage, abnormal use etc. Damage sustained during transit must be reported to Hooked on Hooks within 7 days of delivery. After 7 days, no claim can be made against the carrier.

Liability
Risk of damage to products passes to you upon delivery of goods. Additionally, Hooked on Hooks accepts no responsibility for damage to property or physical harm to persons or pets, caused for example by the hanging of excessively heavy items, children climbing up, or failure to mount a rack correctly. The Fitting Instructions, which can be downloaded from this site, are a guide only and are intended for persons with a reasonable knowledge of DIY practices, especially the skills required to attach an item to a masonry wall.

Complaints
If you have any complaint about your purchase or order or the way in which you have been dealt with, please contact Hooked on Hooks by email and we will do our utmost to resolve your problem

Fitting Instructions
It is recommended that Hooked on Hooks products be fitted to solid masonry walls, for which screws and raw plugs are provided. If you wish to attach your purchase to a cavity wall, special raw plugs for cavity walls are available at DIY stores and hardware shops. If you wish to attach your purchase to a wood surface, such as the back of a door, you might want to use shorter screws than the ones provided. For detailed information on how to fit a rack, please refer to the Fitting Instructions

Care Instructions
For useful information on how to care for your Hooked on Hooks’ product, please refer to the Care Instructions