Delivery is by courier. You will be notified by email of the approximate delivery date. Goods must be signed for upon delivery by you or a person 18 or over on your behalf. If an item is delivered damaged – for example clearly damaged packaging – sign the delivery paperwork “damaged” so that the carrier knows that the item was delivered damaged, and then email Hooked on Hooks as soon as possible with the details. If you fail to notify Hooked on Hooks within 7 days, we are not able to claim from the carrier.
Goods will normally be despatched within 2-3 days working days after receipt of cleared payment. Delivery dates are approximate and no liability is accepted for delays through acts of god, flood, fire, or other factors outside the control of Hooked on Hooks. Changes to the delivery address will incur a charge of £20.